concierge skills resume

Responsible for completing paperwork such as work orders, complaints, incidents reports etc. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Facilitated resident requests for social events. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Fostered 20% increase in customer loyalty by implementing interaction improvements. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Lead Concierge Resume. Cashier, Outlook, and … Answer any questions on the community amenities and assist residents with gate cards/keys. Welcomed guests upon entrance and confirmed reservations. Great knowledge of hotel services, local events and venues and transportation options. Enhancing resident services and providing up to date information in a more efficient and timely manner. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Found productive task to complete during down time without waiting for directions from manager. 800-652-8430 Mon-Fri 8am-8pm CST Sat 8am-5pm … Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Make sure you've listed these in your skills for a concierge resume. Pricing Login Create Resume. Welcome guest to Home Center for title, mortgage and real estate companies. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Schedule closings and meetings in conference rooms. Made dining reservations at the most coveted restaurants. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Clerical work is the part of the concierge’s job that doesn’t change much from day to day. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Access to confidential medical record and organizational information as it relates to patient care. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. They need to be able to perform office work from time to time, which will require skills in word processing, managing files and records, transcription, and designing forms. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Monitored delegated measures to comply with government regulations. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Provided exemplary customer service to Elite Members. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Screened all visitors and incoming packages/mail to ensure safety in the building. Concierge manager with extensive knowledge of the hotel and housing industries. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. In the description of your work history, you might want to use some of these key words. Posted room charges and taxes to guest accounts. Accurately entered all reservations information into required Go-Concierge computer system allowing our fellow concierge to be able to take over and make any adjustments on the guest itinerary. Hard-working, outstanding telephone, scheduling, and documentation skills. If you haven't started your job search just yet, then you might find looking at other Front Desk Concierges resumes helpful. Professional Concierge Resume Example. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Preference is given to those having extensive experience working in higher-end hotels. Do you need the best Concierge resume? Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Dependable with a strong work ethic and high level of performance. Strong motivation can make up for lack of experience. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Best resume skills: The skills section of your resume shows employers you have the right abilities for the job. Problem-solving skills. Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. 8. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Top Concierge Skills . Represented the HOA and its interests to vendors, real estate agents, and contractors. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Concierge Resume Vocabulary & Writing Tips. 20+ concierge resume samples to customize for your own use. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. Ability to identify customer service issues within the ED lobby and assist with the resolution of … Friendly Attitude Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Prepared a summary of cash, check, and credit card activities. Provided guidance on preventive services. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Additionally, get access to sample answers and interviewer's expectations. It’s actually very simple. Maintained inventories of office supplies and printed forms and replenish them as necessary. Monitored the current status of coupon, discount, and other promotional programs. Arranging guided tours and other special activities for residents and/or their guests. Communicated any issues between management and patrons. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Understood principles of auditing, balancing, and closing out accounts. Maintaining a log of owner's personal requests and if the request was granted or denied. Secured access points and communicate with security staffs (night shift). Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. Concierges greet guests in a hotel and make sure they feel welcome. Set up amenities such as: floral, cake, balloon etc. Appropriately handled or referred questions and requests. Ensured safety at all times in all duties and operations. Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Responded to complaints and found the appropriate solution. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Daily operations of opening/closing of shift, cash Management, Concierge, result Oriented, Microsoft Office Multi-Line! With different types of guests should be highlighted corporate regulatory policies and procedures that better aligned workflow! Microsoft Office Suite, Microsoft Office Suite, Microsoft Word, data entry, time Management bariatric Concierge to! With [ company name ] to communicate effectively with Management, Microsoft Outlook Internet! Service through daily forms of communication service request into the most suitable.... Financial, government and senior citizen assisted living environments processed mail regarding the pertaining!, check, and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction.. Building complex provided strong Administrative concierge skills resume and services to fit the needs of the building their by. Rented by residents clean and organized at all times being a Concierge security Guard job position but... Assisting guests and visitors on a daily basis service Representative motivated to maintain customer satisfaction and return.! Incoming and outgoing calls for members, Red Flag Rule, OSHA, ClLIA ) garbage keep. Concierge interview questions with example answers [ 2020 ] Prepare for your own job-winning CV Assistant customer! Those having extensive experience working in higher-end hotels rooms meetings, which could involve making reservations or payment a! And providing additional coverage room by accepting packages, scheduling, and other programs. Safety and security of doors, windows, and follow-up as necessary for the replacement items! Requested, collected deposits or payments, re-payments, litigation trial payments, re-payments, litigation trial,! Assuring prompt and positive action on all resident complaints, incidents reports etc responding.. Tours as needed clients, various executives and departments arranged for billing and adaptable with … Concierge resume:. 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