Analyzed weekly Service Scores for the entire hotel division to recognize trends and create action plans for improving guest service. Check out our huge library of 100+ samples & examples for a perfect, professional Hotel Operations Manager Resume. Hotel Operations Manager Vital . Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. Detailed room inspections on daily basis to ensure quality. © 2020 Job Hero Limited. Completed important aspects of general administration, like weekly and monthly meetings, weekly and daily evaluation of all staff. Received Best Practice Award for my contribution towards the hotel becoming the #1 Pets Hotel in the company with sales of over $1.3M. Hotel operations managers are in charge of the day-to-day operations in a hotel. Our Operations Manager resume sample will show you how to create one that will stand out from the rest. The director is responsible for making certain efficient systems will be in place to permit the enterprise to reach its aims of growth. Inform supervisors of problems that affect the operation of the department, Assist in developing short and long-range departmental objectives. Hotel General Manager Professional CV Example. Also assist with overall Food & Beverage financial success including adherence to purchasing standards, Develop and implement beverage menus. The operations of the business where the manager will practice his / her expertise 4. Drove revenue and sales as interim Food & Beverage manager by serving as main point of contact for event guests, demonstrating property amenities, and managing food and alcohol inventory levels and purchases. Top 8 hotel operations manager resume samples 1. Marketing/Operations Manager Resume. Worked closely with the Director of Engineering and Front Office Manager to execute clean and everything in working order Guestrooms for the customers, Passed the Quality Assurance Inspection with a 90, Researched complex business system problems and provided clear documentation of issues, Directed initiatives to optimize financial ERP system and analyzed P&L, Uncovered, analyzed and troubleshooted operating errors that impact earnings, Forecasted future trends and ensured rate efficiency, Generated data base reports and queries to assist with financial reporting, Oversaw preparation of training manuals and user guides. Provide training for entry level associates and supervisors. Ensure that guests are checked in and out of the hotel following established procedures. Assist the General Manager with overall hotel operations. Responsible for supervising 25 associates per shift. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Ensure that guest expectations are exceeded in each department. To optimize your document for efficiency, you need to use the kind of action-driven language exemplified in our director of hotel operations resume sample. Assist the financial controller to maximize hotel profitability by efficiently and effectively administering internal controls and produce meaningful, accurate management reports. Ensure that guest problems/complaints are handled in an effective and courteous manner. Create promotions, special offerings, event opportunities to drive bar and restaurant business, Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets, Previous experience in the same or similar role, Experience in managing budgets, revenue proposals and forecasting results, Supervise Hotel Managers and evaluate performance to ensure company standards are met, Maintain and improve customer service standards, Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers, Supervise managers of food service operations, housekeeping operations, and passenger services, Provide excellent guest services in line with guest service platform, Provide training and carry out training requirements for all Aramark standards and processes, Implement and evaluate policies and procedures for the successful operation of the departments, Report to work on time and in complete uniforms, Education High School Diploma or equivalent is required, Two year degree in business related field or equivalent experience preferred, Two years previous hospitality experience in resorts required. A good operations manager is vital to the success of any company or organization. OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: Fully responsible for all aspects of all departments. The majority of candidates applying for this job hold a degree in hotel management. Administrative duties included: generating memos, creating and maintaining incentive programs, managing 3500 hotel room inventory and balancing payroll budget, Motivated and supported 60+ front desk representatives to be empowered to handle guest challenges, check-ins, checkouts and questions, Efficiently completed end of day reports, budgets and inventory balance, Managed and trained all front desk and VIP Lounge staff. Sample Hotel Operations Manager Resume. 02/2014 - 02/2020. Sales Operations Manager Resume Hotel Sales Manager Resumes Physic. Ensured that all household staff and other staff comply with Excellence Hotels policies. Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk. Operations include human resources, housekeeping, security, … Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Maintain and enforce lease agreements entered into by the hotel. Administering and enforcing hotel … Business Management And Hotel Administration, Played the role of the director of operations, Established long lasting business relationships, acted as Corporate liaison within business community and networking at all professional groups and produced over $15 million of revenue for company, Hotel Manager for a 1334 room, 100,000 square feet of convention space hotel on International Drive in Orlando, Florida. Create a Resume in Minutes with Professional Resume Templates. Need examples for your Hotel Operations Manager Resume? In liaison with Management, completed the addition of the VIPs check in. Hotel Operations Manager Job Description Example What Does a Hotel Operations Manager Do? Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel. Managers, supervisors, and team. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. The department or division that the manager will handle 3. Delivered exceptional guest satisfaction and operational efficiencies by fully managing hotel property comprised of over 230 guest rooms, 10 banquet rooms, full service restaurant, bar, and lounge. These are some examples of job descriptions we have handpicked from real Hotel General Manager resumes for your reference. Hotel Manager, Evening. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Made recommendations for customer service improvements that lead to $2M increase in annual revenue. Duane Street Hotel - New York, NY Hotel Operations Manager. Assist in preparation of monthly, quarterly and yearly tax and all company obligations. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. The scope of the responsibility given by the company to the manager 2. The General Manager or the ownership communicates to the Operations Manager the goals that need to … Hotel General Manager Resume Sample. 0. Find out what is the best resume for you in our Ultimate Resume Format Guide. An Operations Manager is a person who holds a key senior position in a company. Hotel Manager Resume Example Ensure proper and effective training of all new employees. - Instantly download in PDF format or share a custom link. Resume Tips for Operations Managers. Establish boundaries of employee responsibilities and authority, Participate in developing ((property)) marketing strategies to increase volume and market share, Performs all other job related duties as requested, Work varied shifts, including weekends and holidays, Responsible for the day to day operation of the Front Desk and Business Center operations, Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment), Complete all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions, Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant, Assist hotel managers and cruise specialists with shipboard sales, Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person, Completes all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions, Works with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant, Assist with managing the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes, Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Bussers, Food Runners, Bartenders and Hosts/Hostesses, Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations. 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