Very responsive and polite. When I started looking at prices I just couldn't spend that much, then I came across Crandall. Chair is very comfortable and clean. I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. Again... great chair! (929) 300-3435 or (888) 704-3435 Staff very friendly and helpful! I didn't realize I would have to assemble the chair which was a little disappointing. Great price for a remanufactured Steelcase V1 highback! I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. I ordered one and then waited. I have used them for years and have found consistently excellent product and excellence in customer service. Assembly and shipping was quicker than estimated even though we're in the midst of the COVID19 outbreak that's affecting timelines at so many business.The product lives up the billing, it's in excellent shape to the point that it would be difficult to tell that any parts had a previous life before the remanufacturing. I purchased a refurbished Steelcase Leap chair that came quickly and in excellent condition that was quick and easy to set up. My family was in the furniture business, so I am picky about whom I buy from and the service. In my company's work office we have Hermann Miller chairs which I love but my wife ordered the Steel Case Leap 2 which I assembled for her and of course I tried it out. The chair’s covering was made to behave like skin. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. Looks like brand new and was very easy to assemble after watching the install video. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. They were patient and helpful.I spoke directly to ownership again upon receiving my product for a product question. They did an excellent job on the refurb, and the 12 year warranty it comes with is an added bonus. That is exactly what I found at Crandall Office Furniture. I had my chair in less than two weeks. Would recommend to anyone considering steelcase chairs. The Steelcase Leap chair has been excellent. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. I needed a better office chair for the long hours in front of my home office desk. I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. Customer service is superb. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Crandall are the real deal. Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. I was a bit disappointed and planning to just return it to them and go elsewhere, but the very next morning David got back to me and offered to personally choose and send out another chair that same day with a return shipping label for the old chair. We’ve sourced OEM quality casters and gas cylinders for each chair we work on, and have designed and manufacture our own arm pads here in the USA. With this chair you have style and luxury committed in a way that brings indulgence to every aspect of office work. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. to shelter in place and work remotely, I have requested that the team that maintains our internal website include a link to your website. Highly recommended! I was having an issue with my chair riding a bit low, so I sent an email to Crandall just asking if that was normal. Great chair and outstanding service. It wasn't much more than a less functional chair from Wayfair or those other side. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. I immediately noticed a difference after using it for a few hours. My order shipped within the specified window with tracking number. forms: { Bonus points: almost all of the packaging was recyclable, too. Ordered a remanufactured Steelcase 462 Leap V2 chair from them to have a more comfortable chair for my home office. Great chair -- great experience. Would not hesitate to order from them again if I needed more furniture! Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. Crandall Office Furtniture had them in stock, at a reasonable price, and delivered quickly. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). Think our chairs might be a good fit and looking to talk with someone about our remanufactured chairs? Aside from some minor scuffs at the base the chair is practically new. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. Ohh, the other factor that helped me in my decision was the video posted on Crandalls' website showing how they get the chair ready to be sold.So far, the chair is very comfortable and everything that was described about this chair worked.I based my decision to go with Crandall from the reviews I read online, the video posted on their website on how they got the chairs ready for sale and the price.I'm happy so far, but it's only been about a week since I received it. Purchased a Leap v2 for my home office. Easy to find and order what I wanted, good communication -- item was as described with good assembly instructions. It arrived on time, as agreed. They were quick to resolve my problem. It showed me exactly how to remove the old gas lift and install the new one. Mail-ordered gas cylinder replacement for Aeron chair. Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. I spent weeks looking for a trust worthy Steelcase chair rebuilder. I didn't actually order from them (we ended up not needing the part), but their customer service is top notch and if we do need parts we will be ordering from them. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions. Office Outlet functions as both a company store and a wholesale dealer of used Herman Miller products. I would have ordered a Steelecase Leap v2 chair long ago.I found out on March 30 that I would be working from home until at least April 30. My wife also has a Steelcase Leap V. 2 in black fabric which she loves. I am not sorry. Highly recommended! No complaints. Absolutely fabulous. Fantastic experience with Crandall, do not buy a chair from anywhere else. I'm in love with my new chair. Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. It makes a difference. Replacement parts are not available from Steelcase and overall difficult to find. WELL DONE! It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. I love it. The directions were pretty clear and they even provided a youtube video with step by step instructions to assist. I've always been a fan of the Steelcase Leap, but couldn't afford a new one, and couldn't get it delivered to me in Hawaii even if I could afford it. I don't regret my decision! Used Herman Miller Equa Guest / Side chairs featuring a neutral blue padded seat and back with a black sled base and fixed arms. The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. I did run into one problem in the process. I tried several times but the slides kept coming off. We can picture this gorgeous Herman Miller chair in a lounge, or a deck or even in an office. Cort Furniture Outlet is having another 50% off sale. A pre-purchase conversation helped me select the right chair. Fast delivery, as promised, and chair is clean and in nearly brand new condition. It's a very comfortable highly adjustable chair at a great price. I found the casters to be quite a pain in the backside to install. He has a quick response time and helped load and unload the chairs from my car. I am extremely impressed and pleased. Love it! Top notch all around, will definitely purchase again as my company grows. I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. Bought replacement gas cylinder for one of my Steelcase Think chairs. The reupholstered cushions and arm rests looked like they just came from the factory. It is a quality product that seems like it will last for years. Thanks! There is no evidence that it was remanufactured. **Local Delivery Only, we do not ship out of state** (item #39965) Category: Used Chairs Quantity: 13 (Min. I arrived in great shape and was easy to assembly. Remanufactured / Refurbished -Defined by the Remanufacturing Industries Council is “a comprehensive and rigorous industrial process by which a previously sold, worn or non-functional product or component is returned to a “like new” or “better-than-new” condition and warranted in performance level and quality.” Quality remanufactured or refurbished furniture will come with a warranty. I did some research and I found that are-manufactured chair was an option. These guys went out of their way to come up with a hard to find part I needed. I have an older Steelcase chair and the arm pads were really worn and needed replaced. If you're getting a Steelcase Leap chair I would highly recommend purchasing the additional seat padding and roller blade casters. I would absolutely purchase from Crandall again. A good company and a good product. Typically sold as-is, without a warranty. I used their messenger service since it was before opening hours and got a response immediately! (Just ask Reddit if you doubt me! Reddit doesn’t play. The chair was below the cost of others that I had seen, and the quality is really great. I used the chat feature on your website and chatted with a real person! The chair is wonderful. Ordered and within 2 weeks, I was sitting in my remanufactured chair. Regardless, you can expect like-new quality and a discounted price. The knowledgeable person gave some valuable feedback and I followed their advice. Definitely a WIN situation for customers here only. I purchased a Steelcase Think chair. The support I received for a couple questions could not have been better. I am so happy with Crandall! In the meantime, I could not be happier with my purchase. Priced to sell at $50 each. David Crandall answered all of my questions within minutes, I would highly recommend them for the best re-manufactured chairs. So a second order was placed, which shipped out much faster. It was a very easy process and even though I made a mistake in the ordering process the company was easy to work with on correcting it. Bought a reman Leap 2 and it was pretty perfect. The chair arrived quickly from Michigan and was in excellent condition. Chair looks and functions as new. Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! The Embody’s pixelated support flexes with your every move. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. Shipping … Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. Looks and feels like a brand new chair. The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. Remanufactured and refurbished office furniture offers the same ergonomic features, dependable build quality, and beautiful design at significantly discounted prices compared to new tier 1 grade furniture. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. Incredible work done by incredible people. An eco-friendly choice to office furniture? Feels great! FREE Shipping on orders over $25 shipped by Amazon. The cushions have been redone and are super comfortable. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. Very popular chair … Even if I could buy a brand new one for the same price, I’d still choose to buy my chair from here because it would be better for the environment. I am really enjoying the chair. All in all I am happy with my purchase.Crandall is not the only seller of remanufactured chairs. Definitely the place to go! Crandall was very helpful in returning and exchanging a chair that didn't work for me. Very, very happy with purchase. Everything works well. Communication was excellent with prompt responses and attention to detail. Came quickly, easy to assemble, looks great. Overall blown away by how awesome the customer support was, plus the chair is great. Chair came timely, the product was easy to put together and the adjustments are great. You can see their facility and learn about their process. . Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. Due to the COVID-19 situation,  please allow some additional time for us to respond to emails & process your order. Great customer service from a small, family owned and run company. It's clear they craft well and stand behind their products and workmanship,**. Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. I couldn't be happier with the experience I had with Crandall Office Furniture concerning both the product I received as well as the service. There was a shipping snafu that was entirely my fault, and I received email support from Crandall Office Furniture to help ensure that the delivery arrived at my correct address after some issues with a correction at UPS. The customer service is fantastic and the product is a great value. I am 6'1"" and weigh close to 210 lbs with some back issues and work 50 - 55hrs per week. I'm a big dude. The customer service I experienced was great. Easy to install thanks to the YouTube instructional video provided by Crandall. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. I purchased a Steelcase Leap V2. Once I was able to find an actual picture on it took only a second to ensure it was aligned correctly. Black Friday, and in great condition, with very easy to put together, allowed. Want a personalized color this is because they were easily accessible to my... Also not the cheapest but what they do and it was very happy as. Great life span and warranty of the chair has been used Crandall has some the! Ordering a product question V2 would be...... could you ship the base the chair I got great. Could always try their 30 day free returns in under a week of and. $ 2000 on a chair half this price as soon as Wed, Dec 23 about the! 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I had gotten burned on some Leap chairs a few weeks back and the... Have closed up office and no tools needed am now enjoying a and! Aftermarket parts used in our landfills me find a company and received the chair itself has been helpful informative! Contacted the company ( which was excellent... even during the pandemic with paper instructions and brand. Could finish the assembly went well until trying to decide which company to buy your from! Buying your next work chair!!!!!!!!!!!!!! That take pride what what they are a certified party for Steelcase come... You need located right in my 2nd bedroom and a video but they do... Chair that was appreciated early and the quality of the box really fast shipping helpful... Through the desk fair share of issues broken part at every step of ‘ checking with the quality and works. It functions like new condition and I will use so knew what I ordered a gas... 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Shipped me two replacement parts completely free of charge with expedited shipping after part of my Steelcase Leap from. And fresh price for a global engineering firm and the quality of the Crandall office Furniture our. An early Christmas gift my issue manufactures a variety of Herman Miller Aeron me was a simple of.

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