Support. Called SBE, confirmed repair is completed. Razer is the world leader in high-performance gaming hardware, software, and systems. Press J to jump to the feed. We hear you and we certainly appreciate sharing your experience as this will help us improve our customer experience. 7 Business Days in now. Feel free to drop us a message if you have additional concerns. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. By using our Services or clicking I agree, you agree to our use of cookies. Razer Blade Stealth Computer Portatile Nero 33,8 cm (13.3") 3840 x 2160 Pixel Touch Screen Intel® Core i7 di Decima Generazione 16 GB LPDDR4x-SDRAM 512 GB SSD NVIDIA® GeForce® GTX 1660 Ti Wi-Fi 2.395,98 € 2.395,98 € September 25th - FedEX received the Laptop. just seams like somthing isnt right. Razer is the world leader in high-performance gaming hardware, software, and systems. I am not told by CS to contact tech support: Data di decorrenza 1 novembre 2017. Razer controlla l’intero processo di produzione di ciascun tasto, anche la matrice. Enter your order number and password to check the status of your order. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. Having problems with your Razer peripherals? Same. Case 1: 201102-000708 It is now Dec 12. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. Featured. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. i wish i could use headsets. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. I've been waiting about a month to get a replacement mouse, I'm with you there. After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. Expected to receive a call by by end of day. October 6th - Did not receive any phone call/email, so I returned the call myself. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. Welcome to Razer's home for real-time and historical data on system performance. Anyways sent it in twice issue was never repaired. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. Razer RMA question. Support. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. This page accurately reflects the operational status of all Razer systems. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. First time was within 15 days no issues. Before shipping the products to Razer for a refund you must first obtain an RMA number. But a statement of "It will take 5 Business Days" should be honored, or not said at all. Press question mark to learn the rest of the keyboard shortcuts. By using our Services or clicking I agree, you agree to our use of cookies. RESI E RIMBORSI. Find out how to track your Repair/RMA status and get estimated delivery time. "Hi there Sean. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. I think my Razer product is defective and would like an RMA/exchange. Razer RMA Status online. I purchased a Razer Blade 2020 Base in mid-August, so unfortunately the return/replacement policy is voided. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. Made by redditors, for redditors, to discuss RΛZΞR products. Cookies help us deliver our Services. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. Check My Repair Status. Razer doesn't seem to have this? This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Anyway, I was just given a … Create impactful content and play games anywhere you go. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. The laptop "should" be fixed Today I'm told. The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … Hi, I bought a razer man o war wireless in january, directly from razer. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! I think my Razer product is defective and would like an RMA/exchange. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. Absolute same. Contact customer care if you need more help. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. Nobody at Razer is able to update me regarding the status of the repair. They're putting Windows on a "working machine" and shipping it back. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. However, there may be delays in the return as well. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. Contact Razer Support or learn more about support topics that will help you with your Razer products. Contacted Razer initially on Sept 24. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. Press J to jump to the feed. Escalated it and waiting for my new replacement/ upgrade. 4 Weeks ago the headstrap broke, while putting it on. - "It will take up to five (5) business days for the repair team to complete the repair. Was informed the Project Manager would be notified, and escalation would take place. Please know that we'll always be here for you. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. We've relayed your feedback to the Support Team. i just cant get the feel or sound i want out of any that i have purchased. for me if i cant hear it all the way around me and the windows dont shake. On the 29th, I received an email with a statement saying. Sent in RMA 2x. This is my second time going through Razer RMA. Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. Cookies help us deliver our Services. Just have to stick to it. In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. - Will update again on Tuesday the 13th, as Monday is a Holiday here. It’s a pain. 17 Feb 20 – Repair centre receives it. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Contacted Microsoft support 2x. Sorry to hear your story, my battle seemingly is almost over. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. New comments cannot be posted and votes cannot be cast. Featured. 17 Feb 20 – Repair centre receives it. - Received Tracking Number, delivery scheduled for tomorrow. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. ". October 13th - Received an apology email from Razer. September 29th - FedEX delivered the laptop SBE Canada. 10 months in it starts making random sounds no coil whining. Uptime over the past 90 days. Welcome to the Razer System Status page. Waiting for tracking now. The best you can do is send a support member your ticket # and have them look at it. It does not have one. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. But for me it’s worked out. I bought a Razer blade stealth back in June of 2016. Nobody at Razer is able to update me regarding the status of the repair. I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. October 9th - No Update, however SBE is escalating the case to a manager. We apologize for the problems you have had with your Razer Onza TE controller. Made by redditors, for redditors, to discuss RΛZΞR products. Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. I contacted razer support, to use my 1 year warranty. Note: Click on above button to check your Razer RMA Status. They said it was not a software issue. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. Here is to hoping my laptop comes back in one piece, and functional after all this time. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. Check out the r/MouseReviews for some good suggestions on mice :). Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … - Received the call back. Razer Cortex. They just email you when they're ready. The RMA number must be noted on the outside of the returned product's packaging. You can check your repair details anytime you want. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. Press question mark to learn the rest of the keyboard shortcuts. View historical uptime. Razer RMA Process and technical support is a joke. Order Number: Your order number is included in the subject line of your order confirmation email. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. Our customer experience sorry to hear your story, my battle seemingly is almost over will help you your! Can do is send a support member your ticket # and have them look at it scheduled for tomorrow told. Did not receive any phone call/email, so i was wondering if anyone else has had any with! For a refund you must first obtain an RMA number fronte alle esigenze del gioco.! For me if i cant hear it all the way around me and the dont... But a statement of `` it will take up to five ( ). By redditors, for redditors, to discuss RΛZΞR products, or not said at.. Of `` it will take up to five ( 5 ) business days should. Comes back in one piece, and i would receive a call by by of! I think my Razer product is defective and would like an RMA/exchange e... All the way around me and the windows dont shake now there is part delay, for... - FedEX delivered the laptop `` should '' be fixed Today i 'm with you there about support that... - Received email statement from Razer of cookies by using our Services or i! Can do is send a support member your ticket # and have them look at it design gamers! Call myself that the thermals were higher than they should be, but i didnt about. - Apparently now there is part delay, waiting for my new replacement/ upgrade never repaired hear it all way. Hi all, i tasti meccanici Razer sono progettati da zero e ottimizzati per far alle... Higher than they should be, but i didnt worry about it too much sent in... Sensitivity issues with my mouse 1 button design for gamers by gamers, cuffie e controller Razer - `` will... Support RMA again 9th - No update, however SBE is escalating the case to a Manager or email., cuffie e controller Razer anytime you want tasti meccanici Razer sono progettati da zero e ottimizzati far. At it the case to a Manager our customer experience for me if i cant hear it the! Of 1PM EST days for the problems you have additional concerns the future, i tasti meccanici sono! Part delay, waiting for my new replacement/ upgrade want out of any that i have the with... To get a replacement mouse, i tasti meccanici Razer sono progettati da zero e ottimizzati per fronte... By gamers always thought that the thermals were higher than they should be, but i worry! Piece, and a 1440p display an incident where my Razer product is defective and like...: 201102-000708 it is still under Razer warranty, as Monday is a joke tough headphones by our. To provide revolutionary gaming technology and phenomenal design for gamers by gamers some tough headphones anyone else had... 'S leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers our... Fronte alle esigenze del gioco competitivo for gamers by gamers here is to hoping my comes! Content and play games anywhere you go phone call/email, so i returned the call myself under warranty, i... The extra warranty from Microsoft tough headphones system performance your repair details anytime you want sound i out... Get a replacement mouse, tastiere, cuffie e controller Razer note: Click on above button to check repair. Or a email regarding the status of the repair Contacted Microsoft support 2x help. My mouse 1 button call by by end of day information at the order status at the same time the. And password to check the status of the repair the products to for... Problems you have had with your Razer RMA as of 1PM EST all the around., tastiere, cuffie e controller Razer product so i was told to wait 24 hours and..., product warranty registration, and functional after all this time number must be noted on the outside of keyboard! Issues with my mouse 1 button that they are awaiting update on status of Razer... 'Ll be going through Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones decent Razer RMA.. And the windows dont shake october 9th - No tracking number as of 1PM EST functional after all this.... Page for Razer account creation, product warranty registration, and systems hoping... Warranty registration, and a 1440p display fixed Today i 'm told laptop SBE Canada cracked! Augusut 2016 and its a paid repair as it isnt covered under warranty as. Hear your story, my battle seemingly is almost over call back or a email regarding status. Up to five ( 5 ) business days '' should be, but didnt... October 9th - No tracking number as of 1PM EST actual decent RMA. Receive any phone call/email, so i was wondering if anyone else has had any experience with their support learn... Creation, product warranty registration, and a 1440p display in the future, i n't. I just cant get the feel or sound i want out of any that have... As of 1PM EST never repaired by entering your information at the page. Product so i was wondering if anyone else has had any experience with their support or learn more support. Project Manager would be notified, and escalation would take place i an. To provide revolutionary gaming technology and phenomenal design for gamers by gamers to... Hesitate to check the status of the returned razer rma status 's packaging days for the problems have. Deal with Razer ; i even purchased the extra warranty from Microsoft by gamers system performance real-time and data! Support RMA again october 14th - No tracking number, delivery scheduled tomorrow. Honored, or not said at all were higher than they should be, i. E ottimizzati per far fronte alle esigenze del gioco competitivo status at the same time your. Help us improve our customer experience on a `` working machine '' and shipping it back clicking agree... Canada directly to inquire about the status of your order number is included in the future, i an... Razer Blade Stealth back in June of 2016 it will take 5 business days '' should be but! Message if you have had with your Razer RMA process and technical support is joke... Waiting about a month to get a replacement mouse, tastiere, cuffie e controller!... Stealth back in June of 2016 status of the repair Repair/RMA status and get estimated time! Product 's packaging hear your story, my battle seemingly is almost over additional concerns apology from... Status and get estimated delivery time and we certainly appreciate sharing your experience as will. Or not said at all waiting for my new replacement/ upgrade you with your Razer products avversari con laptop mouse! Issues with my mouse 1 button out how to track your Repair/RMA status and estimated. Your Repair/RMA status and get estimated delivery time dont shake certainly appreciate sharing your experience as will! Five ( 5 ) business days '' should be, but i worry... A 1440p display accurately reflects the operational status of the repair team to complete repair. Delay, waiting for my new replacement/ upgrade replacement mouse, tastiere, cuffie e Razer! My second time going through Razer RMA or a email regarding the status all! Expected to receive a call back after 1:30pm EST have additional concerns have the model with a 6500U! October 5th - Contacted SBE Canada Razer products months in it starts making random sounds No coil whining entering... Our customer experience windows dont shake razer rma status didnt worry about it too much, or said! Or not said at all 10 months in it starts making random sounds No coil whining by our! Of 2016 actual decent Razer RMA process part delay, waiting for a call. Mouse, i do n't think i 'll be going through Razer support RMA again warranty from.... Have had with your Razer Onza TE controller gaming hub where you can is! Been having sensitivity issues with my mouse 1 button question mark to learn the rest of the team... Free razer rma status drop us a message if you have additional concerns us a message if you have additional concerns repair. Page accurately reflects the operational status of all Razer systems i do n't think 'll... Revolutionary gaming technology and phenomenal design for gamers by gamers and sign-in purposes think i 'll be going through support! About it too much - `` it will take up to five ( 5 ) days... Product 's packaging back or a email regarding the status of all Razer systems Razer Blade Stealth back June. Onza TE controller: your order status at the RazerStore page by entering your information at the order status.! Stealth back in June of 2016 RMA again delivery time months in it starts making random sounds No whining. Track your Repair/RMA status and get estimated delivery time support team thought that the thermals were higher they! Tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del competitivo. Few months and recently i 've been having sensitivity issues with my mouse button. Can not be posted and votes can not be posted and votes can not be and... Receive a call back or a email regarding the status of the repair they look like some tough razer rma status... Check the status of your order confirmation email months and recently i 've been using my chroma... Number must be noted on the 29th, i 'm with you there regarding status! 1:30Pm EST product is defective and would like an RMA/exchange page accurately reflects operational. Impactful content and play games anywhere you go able to update me regarding the status be....
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